Subscriptions
& refunds.

1. Prices and tax

The price and billing frequency shown when you subscribe, or in an accepted order, apply to your account. Prices exclude VAT unless expressly stated otherwise. You must provide accurate billing information and authority for the chosen payment method.

2. Fourteen-day trial

Eligible new customers receive a 14-day trial unless a different period is shown or agreed. We may collect a payment method when the trial begins. No subscription fee is charged until the trial ends unless we clearly tell you otherwise before you confirm.

You can cancel during the trial through Account → Manage Stripe billing or by emailing kevin.morley@costapp.co.uk. If you do not cancel, the selected paid subscription starts when the trial ends and renews as described below.

3. Renewal and payment

Card subscriptions are billed monthly in advance and renew automatically each month until cancelled. Stripe processes the payment using the authorised method. If payment fails, we may retry it and place the account into read-only mode or suspend paid functions while payment remains overdue.

Invoice-billed accounts follow the price, term and payment dates in the accepted quotation, order or invoice. Unless that document says otherwise, renewal is monthly and fees are payable in advance.

4. How to cancel

You may cancel at any time without a cancellation fee:

• open Costapp Account, choose Manage Stripe billing, then cancel the subscription in Stripe; or
• email kevin.morley@costapp.co.uk from the account contact address and identify the organisation.

Cancellation normally takes effect at the end of the current trial or paid billing period, so access continues until then unless we confirm an earlier date. No further renewal will be charged after the effective cancellation date. For invoice billing, notice must reach us before the next agreed renewal or commitment date.

5. Refunds

Because subscriptions provide immediate access and are billed for a defined business period, paid fees are normally non-refundable and we do not give partial or pro-rata refunds for unused time after a voluntary cancellation.

We will correct a duplicate payment or incorrect charge. We will also give a refund where required by law, where an accepted order expressly provides one, or where Costapp agrees that a material service failure justifies a refund or service credit. To request one, email us within 30 days of the charge with the account and invoice details. An approved refund is normally returned to the original payment method; bank processing times are outside our control.

If mandatory consumer cancellation or refund rights apply despite Costapp’s business-only positioning, those rights are not affected.

6. Price changes

We may change subscription prices by giving at least 30 days’ notice to the account contact. The new price applies from the first renewal after the notice period. You may cancel before that renewal if you do not wish to continue at the new price.

7. Access and data after cancellation

After a trial or subscription ends, the workspace may become read-only so authorised users can review or export existing records for a limited period. New entries and paid functions may be disabled. Project-data return, deletion and retention are described in the Privacy Notice and Data Processing Agreement. Customers should export critical contractual records before the retention period expires.

8. Ending for breach

Cancellation does not prevent either party ending the agreement for material breach under the Terms of Service. Fees accrued before termination remain payable. Any refund following termination for breach depends on the circumstances, the order and applicable law.

9. Contact

Questions about a trial, invoice, cancellation or refund should currently be sent to kevin.morley@costapp.co.uk. A dedicated billing address will replace this contact once it is active and monitored.